One afternoon I was working through a list of dental bills when I called an elderly gentleman and the conversation went something like this:
After introducing myself, I gave the typical spiel that I was calling about two invoices that were left unpaid for teeth cleaning. One to have his teeth cleaned and the other to have his wife’s teeth cleaned.
Seven Tips for Making an Effective Collection Call
Let’s face it, no one gets up in the morning excited about making collection calls, except perhaps me. In my 39 years of bill collecting I have trained over 200 people in the art of collections and let me tell you what I have seen time after time.